Your cart is empty.
Last Updated: February 26, 2026
Thank you for choosing Vivo Color Printing. We take great pride in providing high-quality custom printing products and ensuring your satisfaction. However, we understand that there may be occasions when you need to return or exchange a product. This policy explains the process and conditions for returning or seeking a refund for purchases made on https://vivocolorprinting.com/.
1.1. General Items: To be eligible for a return or refund, item(s) must be unused, in their original packaging, and in the same condition as when you received them.
1.2. Custom Products: Please note that custom-made or personalized printing items (such as custom boxes, branded materials, or specific designs) are not eligible for returns or refunds unless they are faulty or damaged upon receipt.
2.1. Notification: To initiate a return, please contact our customer service team within 30 days of receiving your order. Please provide your order number, the item(s) involved, and a brief explanation of the reason.
2.2. RMA Number: If approved, you will be provided with a Return Merchandise Authorization (RMA) number and instructions on where to send the item(s).
2.3. Shipping: Ensure items are securely packaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
2.4. Inspection: Once we receive and inspect the item(s), we will notify you of the approval or rejection of your refund based on the criteria in Section 1.
If you are eligible for a refund, you may choose:
a) Original Payment Method: A refund issued back to the card or account used for the purchase. Processing times vary by bank.
b) Store Credit: A credit applied to your account for future purchases on our website.
4.1. Shipping Fees: Unless the return is due to an error on our part or a defective item, shipping charges are non-refundable.
4.2. Personalization: As stated in Section 1.2, custom-printed materials are generally non-returnable due to their unique nature.
5.1. Evidence: If you receive a damaged or faulty item, contact us immediately. We will likely request photographs or other evidence to support your claim.
5.2. Resolution: In such cases, we will provide a replacement at no extra cost or issue a full refund, including shipping charges.
6.1. Availability: If you wish to exchange a non-custom item for a different version, contact us to check availability.
6.2. Adjustments: Any price differences between the original and exchanged item will be handled at the time of the exchange request.
7.1. Items marked as “Final Sale” or “Non-Returnable” cannot be returned, refunded, or exchanged unless they arrive damaged or faulty.
If you have any questions or need further assistance regarding our return and refund process, please reach out to our team:
Email: info@vivocolorprinting.com
Website: https://vivocolorprinting.com/
Note: This Return/Refund Policy is an integral part of our Terms and Conditions, which govern your use of our website and services.