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Last Updated: February 26, 2026
Thank you for choosing Vivo Color Printing for your custom printing and packaging needs. We strive to provide a seamless and efficient shipping experience. This Shipping Policy outlines important information regarding orders placed on our website: https://vivocolorprinting.com/.
Please read this policy carefully before making a purchase.
1.1. Standard Processing: Once you place an order, please allow 7-10 business days for us to process, print, and pack your order.
1.2. Business Days: Orders are processed Monday through Friday, excluding public holidays.
2.1. Selection: We offer various shipping methods to accommodate your needs. Available options will be displayed during the checkout process.
2.2. Estimated Delivery: Delivery time depends on the shipping method selected and the destination address. Please note that delivery times are estimates and not guaranteed.
2.3. Confirmation: Once your order is shipped, you will receive a confirmation email containing a tracking number (if applicable) to monitor your shipment’s progress.
3.1. Domestic Shipping: We currently ship to addresses within the United States. Please ensure your shipping address is accurate at the time of checkout.
3.2. International Shipping: For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. We recommend checking with your local customs office for specific details.
4.1. Calculation: Shipping charges are calculated based on the weight, dimensions, and destination of the package. Costs are displayed during checkout.
4.2. Additional Fees: Any applicable taxes, customs duties, or brokerage fees are not included in the shipping charges and are the sole responsibility of the customer.
5.1. Tracking Numbers: For eligible orders, a tracking number will be provided via email.
5.2. Updates: It may take 24-48 hours for tracking information to update after a package has been dispatched. If you have concerns about your shipment’s progress, please contact our support team.
6.1. Shipment Delays: While we strive for timely delivery, Vivo Color Printing is not responsible for delays caused by unforeseen circumstances (e.g., extreme weather, natural disasters, customs inspections, or carrier-related issues).
6.2. Lost or Damaged Items: In the unfortunate event that your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to initiate an investigation.
6.3. Documentation: Please retain all original packaging materials and photos of the damage, as these are required to process a claim.
7.1. Requests: If you need to change your shipping address after placing an order, contact our customer service team as soon as possible.
7.2. Limitations: We will make every effort to accommodate the change, but please note that address updates after an order has been processed may cause delays or additional redirect fees.
If you have any questions regarding our shipping policy or need assistance with an existing order, please reach out to our team:
Email: info@vivocolorprinting.com
Website: https://vivocolorprinting.com/
Note: This Shipping Policy is an integral part of our Terms and Conditions, which govern your use of our website and services.